Returns Policy

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Returns Policy

Returns and Refunds

We want you to be 100% satisfied with GREEN HOME products. We will gladly accept returns provided the stock meets below criteria.

We will:

  • Replace or refund any defective Standard Stock items within 1 week of the date of delivery.
  • Accept returns of non-defective items within 1 week of date of delivery.


  • Items returned can only be *Standard Stock items at the date of return. We unfortunately do not issue refunds on custom orders, or any other products that are not standard stock items.
  • The product packaging must be unopened and the product undamaged. We cannot accept refunds of any opened or used stock for hygiene reasons.
  • Return of non-defective standard stock to our warehouse must be at the customer’s transport expense.
  • A handling fee of up to 15% may be charged, at our discretion, on complex returns to cover our handling costs.
  • Refunds take a minimum of 14 working days to process

*See our Shop page to view all Standard Stock items.

View our full terms and conditions here.