Collection and Delivery Policy

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Collection and Delivery

How to Get My Order

We strive to make it as affordable and easy as possible to get your hands on our products. Clients are able to choose to either collect their orders from our JHB or CPT offices or alternatively have their order delivered directly to their door. Customers can qualify for free delivery for spending over certain thresholds and depending on where they are situated in South Africa. Below is a breakdown of our various delivery zones, the minimum order quantities (MOQ) to qualify for free delivery to each zone as well as delivery costs for orders below the minimum order quantity (MOQ). Online orders will automatically calculate delivery cost when a customer enters their delivery address. For clarity on which area your address would fall into please feel free to contact us.

MOQ Map 1
MOQ Map 1

When will I receive my order?

Our delivery lead times are mainly determined by two factors, availability of stock and the delivery address, so delivery times could vary from order to order. Below is an estimated breakdown of delivery lead times based the zone selected for delivery.

Should your order contain an item that needs to be transferred to the warehouse nearest your delivery address, please allow for an additional 5 – 10 working days for your order to be delivered. We will contact you directly should we anticipate the order taking longer than 15 working days.

ZoneEstimated Delivery Time
Local
(Cape Town, JHB,PTA)
1 – 2 working days
Outlying
(Regions immediately surrounding Local areas as well as large cities like Bloem, PE, EL and DBN)

1 -3 working days
Remote
(Regions that lie further away from our offices and are less frequently travelled to by our courier suppliers )
2 – 5 working days